Cancellations & Refunds
Cancellation/ Return and Refund Policy:
Customers have the facility of cancelling purchases and claiming a refund within 24 hours from the time of purchase. We would not cater to any cancellation requests received after 24 hours from the time of purchase and we will not be responsible/liable to any claim for a refund. In case, the cancellation request gets approved, our team will form a “credit note” which will be initiated within 7 business days from the date of order cancellation.
Please note that ALL orders are specially made to order and are thus final sale and not eligible for return or exchange. If you receive a custom order that is defective, damaged, or has a major discrepancy in measurements , you may send the item back to us for modification/alteration but only after informing us by email at email@example.com.
Should an item not meet your expectations, please email at firstname.lastname@example.org within 24 hours of receiving the item. On receipt of your email, POSHAK will respond with instructions on the return procedure if allowed.
In case you have bought the item from our “ DEALS” section, wherein we deliver only those pieces that are discounted and ready for delivery, you can return the item only for an exchange or a store/online credit which can be used anytime in the future. Also in this case all returns must be received unused and in the original packaging within 7 to 10 days of when the item was delivered to you. Upon receipt of your returned items, you will receive an account credit voucher (excluding shipping costs) towards a future purchase at www.poshakbazaar.com or at our store in Chandigarh, India.
All costs associated with shipping the returned item are to be borne by the customer.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order.
Refunds are issued only in case after receipt of the order we are not in a position of executing your order and we are not in a position to deliver you the desired product.